Privacy Policy
Nazia Taylor is a KPsyA (Kenya Psychological Assoc.) licensed practitioner and accredited counsellor, and as such bound by its code of ethics and procedures.
All client information is protected under the guidelines provisioned under the Kenya Health Care Act 2017: Section 11.
By accessing and using our platform you affirm that you have read the Privacy Policy and you understand & acknowledge all the terms.
About your Privacy and this Privacy Policy
Your privacy is extremely important to us. We put a great deal of thought, effort, tools, resources, and procedures in place to protect and safeguard your privacy. This document is our "Privacy Policy”, and contains details on issues related to your safety when using our services. It is intended to inform you of our policies, procedures, and practices regarding the collection, use and disclosure of any information that you provide through the Platform.
Confidentiality
When possible, we will advise clients of confidentiality and the importance it has on the individual counselling sessions. Any discussions during counselling sessions will be strictly confidential.
If your sessions are paid for or arranged via a third party such as a friend, partner, spouse, or family member, other than payment requests, invoices or receipts your counselling information will not be shared. Details about what is discussed in your sessions remains confidential between you and your respective Counsellor. Any other information can only be shared with the consent of the client (person receiving counselling).
Information Collection, Use and Disclosure
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personal identifiable information may include, but is not limited to:
The Information may be used for the following purposes:
Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
How We Respond to Do Not Track Signals
Some internet browsers have incorporated "Do Not Track" features. Most of these features, when turned on, send a signal or preference (the "DNT Signal") to the web sites you visit indicating that you do not wish to be tracked. Since there is not yet a common understanding of how to interpret DNT Signals, nor a common definition of "tracking", we do not currently respond to DNT Signals on our platform.
Access to Your Personal Health Information & Requests for Correction:
With a few exceptions, you have the right to access or amend your personal health information. This means that you may request to read clinical notes in your file, ask for corrections to be made to information, and for a copy of your health information.
In these cases, your therapist will review the session notes with you and can help you understand any information that is not clear (e.g., acronyms, technical terms, etc.). We will provide an estimate of the timeframe for availing the information when your request is made. If we cannot give you access, we will advise you in writing within 30 days if possible, and will outline the reason, as best we can, as to why we cannot give you access.
Storage and Destruction of Personal Health Information:
A record containing your personal health information and information about your therapy sessions and other materially relevant interactions are maintained in a secured place while you are engaged with our services. Your information will be stored for periods in line with international best practices. Any personal health information that is stored electronically is protected by appropriate security measures (e.g., PHIPA-compliant software that includes bank-level encryption). After the lapse of the outlined period, your personal information is destroyed in a secure manner that protects your privacy.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Links
The Platform may contain links to other websites, services or offers which are owned, operated, or maintained by third parties. If you click on a third-party link, you will be directed to that third party website or service. The fact that we link to a website or service is not an endorsement, authorization, or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services, and we do not have control over their privacy policies and terms of use.
Security
While using any Internet-based service carries inherent security risks that cannot be 100% prevented, our systems, infrastructure, encryption technology, operation and processes are all designed, built, and maintained with your security and privacy in mind. We apply industry standards to prevent unauthorized access, use, and disclosure. We comply with or exceed all applicable international laws, local legislation, and regulations regarding data privacy.
Service Providers
We may employ third party companies and individuals to facilitate use and operation of our Platform, to perform certain tasks which are related to the Platform, or to provide audit, legal, operational, or other services for us. These tasks include, but are not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing, and payment processing, reporting and analytics. We will share with these third parties only the minimum necessary information to perform their task for us and only after entering into appropriate confidentiality agreements.
Analyzing your data
We may use third-party Service Providers to monitor and analyze the use of our Service.
We do not request proof of income or financial status; discounts will be available to all. We do not request banking and financial information. Purchases for counselling sessions are made securely via outlined payment platforms. You can check your purchase history with the selected platforms directly, they generally send email receipts after each purchase.
Children’s Privacy
We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to become our user. The Platform is not directed and not intended to be used by children under the age of 13. If you are aware that we have collected Personal Information from a child under age 13 please let us know by contacting us and we will delete that information.
International Transfer
Your information may be transferred to — and maintained on — computers located outside of your county, country, or other governmental jurisdiction. Regardless of where your data is stored, it will be maintained as outlined in this policy.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process (including but not limited to subpoenas), to prevent or stop activity that may be illegal or dangerous, or to comply with applicable laws. You should also be aware that Therapists may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the mental health professionals are required to disclose information and/or act in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment; and (d) other reasons as may be required by law.
This Policy is Subject to Change
We may update our Privacy Policy from time to time.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Legal Requirements
In processing of the data received by the Platform, we are compliant with the relevant and applicable provisions of law as has been outlined in the
What about HIPAA, GDPR, CalOPPA…?
These terms are names of different regulations related to data safe keeping around the world. You can read more about them on their respective websites. While HIPAA and CalOPPA are American regulations, GDPR is European. Our service is based in Kenya and is thus not required to comply with these regulations. However, be assured that we are indeed compliant with Kenyan regulatory requirements regarding data privacy online.
How you can contact us
If you have any questions about this Privacy Policy or how we process your personal data, please contact us via email on admin@metanoiaseven.com.
All client information is protected under the guidelines provisioned under the Kenya Health Care Act 2017: Section 11.
By accessing and using our platform you affirm that you have read the Privacy Policy and you understand & acknowledge all the terms.
About your Privacy and this Privacy Policy
Your privacy is extremely important to us. We put a great deal of thought, effort, tools, resources, and procedures in place to protect and safeguard your privacy. This document is our "Privacy Policy”, and contains details on issues related to your safety when using our services. It is intended to inform you of our policies, procedures, and practices regarding the collection, use and disclosure of any information that you provide through the Platform.
Confidentiality
When possible, we will advise clients of confidentiality and the importance it has on the individual counselling sessions. Any discussions during counselling sessions will be strictly confidential.
If your sessions are paid for or arranged via a third party such as a friend, partner, spouse, or family member, other than payment requests, invoices or receipts your counselling information will not be shared. Details about what is discussed in your sessions remains confidential between you and your respective Counsellor. Any other information can only be shared with the consent of the client (person receiving counselling).
Information Collection, Use and Disclosure
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personal identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, Postal Code, City, County, Country
- Cookies and Usage Data
- Results of Assessments
The Information may be used for the following purposes:
- Creation of your account on our Platform and to let you log in to your account and use the Platform.
- To manage your account, provide you customer support, and ensure you receive quality service from the platform.
- Billing-related purposes.
- To enable and facilitate the delivery of Mental Health Services.
- Supervision, administration, and monitoring of the platform.
- To measure and improve the quality, effectiveness, and delivery of our services.
Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
How We Respond to Do Not Track Signals
Some internet browsers have incorporated "Do Not Track" features. Most of these features, when turned on, send a signal or preference (the "DNT Signal") to the web sites you visit indicating that you do not wish to be tracked. Since there is not yet a common understanding of how to interpret DNT Signals, nor a common definition of "tracking", we do not currently respond to DNT Signals on our platform.
Access to Your Personal Health Information & Requests for Correction:
With a few exceptions, you have the right to access or amend your personal health information. This means that you may request to read clinical notes in your file, ask for corrections to be made to information, and for a copy of your health information.
In these cases, your therapist will review the session notes with you and can help you understand any information that is not clear (e.g., acronyms, technical terms, etc.). We will provide an estimate of the timeframe for availing the information when your request is made. If we cannot give you access, we will advise you in writing within 30 days if possible, and will outline the reason, as best we can, as to why we cannot give you access.
Storage and Destruction of Personal Health Information:
A record containing your personal health information and information about your therapy sessions and other materially relevant interactions are maintained in a secured place while you are engaged with our services. Your information will be stored for periods in line with international best practices. Any personal health information that is stored electronically is protected by appropriate security measures (e.g., PHIPA-compliant software that includes bank-level encryption). After the lapse of the outlined period, your personal information is destroyed in a secure manner that protects your privacy.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Links
The Platform may contain links to other websites, services or offers which are owned, operated, or maintained by third parties. If you click on a third-party link, you will be directed to that third party website or service. The fact that we link to a website or service is not an endorsement, authorization, or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services, and we do not have control over their privacy policies and terms of use.
Security
While using any Internet-based service carries inherent security risks that cannot be 100% prevented, our systems, infrastructure, encryption technology, operation and processes are all designed, built, and maintained with your security and privacy in mind. We apply industry standards to prevent unauthorized access, use, and disclosure. We comply with or exceed all applicable international laws, local legislation, and regulations regarding data privacy.
Service Providers
We may employ third party companies and individuals to facilitate use and operation of our Platform, to perform certain tasks which are related to the Platform, or to provide audit, legal, operational, or other services for us. These tasks include, but are not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing, and payment processing, reporting and analytics. We will share with these third parties only the minimum necessary information to perform their task for us and only after entering into appropriate confidentiality agreements.
Analyzing your data
We may use third-party Service Providers to monitor and analyze the use of our Service.
- Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
We do not request proof of income or financial status; discounts will be available to all. We do not request banking and financial information. Purchases for counselling sessions are made securely via outlined payment platforms. You can check your purchase history with the selected platforms directly, they generally send email receipts after each purchase.
Children’s Privacy
We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to become our user. The Platform is not directed and not intended to be used by children under the age of 13. If you are aware that we have collected Personal Information from a child under age 13 please let us know by contacting us and we will delete that information.
International Transfer
Your information may be transferred to — and maintained on — computers located outside of your county, country, or other governmental jurisdiction. Regardless of where your data is stored, it will be maintained as outlined in this policy.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process (including but not limited to subpoenas), to prevent or stop activity that may be illegal or dangerous, or to comply with applicable laws. You should also be aware that Therapists may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the mental health professionals are required to disclose information and/or act in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment; and (d) other reasons as may be required by law.
This Policy is Subject to Change
We may update our Privacy Policy from time to time.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Legal Requirements
In processing of the data received by the Platform, we are compliant with the relevant and applicable provisions of law as has been outlined in the
- Constitution of Kenya, 2010
- Health Act, 2017
- Records Disposal Act
- Data Protection Act
- Kenya Information and Communication Act and
- Archives Act
What about HIPAA, GDPR, CalOPPA…?
These terms are names of different regulations related to data safe keeping around the world. You can read more about them on their respective websites. While HIPAA and CalOPPA are American regulations, GDPR is European. Our service is based in Kenya and is thus not required to comply with these regulations. However, be assured that we are indeed compliant with Kenyan regulatory requirements regarding data privacy online.
How you can contact us
If you have any questions about this Privacy Policy or how we process your personal data, please contact us via email on admin@metanoiaseven.com.
"When you stand still your creativity takes flight -
let your mind wander little one, it's one of the super powers that we humans have, the secret weapon for human ingenuity."
- Unknown
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NAZIA TAYLOR IS A MEMBER OF:
- KENYA PSYCHOLOGICAL ASSOCIATION - EMDR ASSOCIATION OF KENYA - PLAY THERAPY ASSOCIATION OF KENYA - CHILD AND TEEN SPECIALISTS UNIT - CHILD PROTECTION ADVOCACY NETWORK - THE AGA KHAN COUNSELLING SERVICES - INSTITUTE OF CHILD PSYCHOLOGY CANADA - AMERICAN PSYCHOLOGICAL ASSOCIATION www.metanoiaseven.com/the- |